Terms & Conditions

Terms and Conditions – ChefSmaak

1. Scope and Contracting Party

The contracting party is EatFirst Netherlands B.V., registered in the Netherlands.
These general terms and conditions apply to all agreements between ChefSmaak and its customers for the provision of catering and related services.
Any deviating terms provided by the customer will not apply unless ChefSmaak has expressly agreed to them in writing.

ChefSmaak provides services to both private and business customers.

2. Services and Offer

ChefSmaak offers various catering services via its website www.chefsmaak.nl and by phone, including:

  • Delivery of food and beverages

  • Rental of crockery, cutlery, and equipment

  • Provision of staff

  • Additional services such as decoration or furniture rental

Images of dishes shown on the website are for illustration purposes only. The actual products may differ slightly.

3. Orders and Contract Formation

An order placed via the website becomes binding only after written or digital confirmation from ChefSmaak.
We reserve the right to refuse an order or propose an alternative if delivery on the requested date or to the specified location is not possible.

For telephone orders, the offer will be confirmed via email. The contract is concluded once the customer confirms this offer in writing.

4. Delivery and Performance

Delivery takes place at the address and time specified by the customer.
Any changes in location or time must be communicated and confirmed in writing at least three business days in advance.
ChefSmaak may engage local partners or subcontractors to fulfil the order.

5. Customer Responsibilities

The customer is responsible for providing accurate and complete information when placing an order and must be present at the agreed time to receive the delivery.
Any complaints or defects must be reported immediately upon delivery by email, including photographic evidence.

In the event of damage to or loss of rented materials, ChefSmaak may charge a compensation fee according to the current price list.

6. Prices and Payment

All prices include VAT unless otherwise stated.
The minimum order value is €199 per order.
Payment methods include iDEAL, credit card, bank transfer, or invoice (for business customers).

ChefSmaak reserves the right to request a deposit, depending on the order amount and event type.
For large orders (from €3,000 or more), up to 100% prepayment may be required.

7. Changes and Cancellations

Changes to the order are possible up to three business days before the delivery date, provided they are confirmed in writing.
Cancellations are free of charge within the following timeframes (depending on order value):

  • Up to €500: 3 business days in advance

  • Up to €1,000: 5 business days in advance

  • Up to €2,000: 2 weeks in advance

  • Up to €10,000: 3 weeks in advance

  • Over €10,000: 8 weeks in advance or by individual agreement

After these periods, ChefSmaak reserves the right to charge the full order amount.

8. Liability

ChefSmaak is liable for damages resulting from intent or gross negligence.
In cases of slight negligence, liability is limited to foreseeable, direct damages.
Liability for consequential damages, loss of profit, or indirect damages is excluded.
Statutory liability for personal injury and product liability remains unaffected.

9. Data Protection

ChefSmaak processes personal data in accordance with applicable data protection laws (GDPR).
More information on data processing can be found in our Privacy Policy at www.chefsmaak.nl/privacy.

10. Final Provisions

Contracts with ChefSmaak are governed by Dutch law.
In the event of disputes, the competent court in Amsterdam shall have jurisdiction.
If any provision of these terms is found invalid, the remaining provisions will remain in full effect.

ChefSmaak – Tastefully organised, every time.