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Order
How do I order?
At ChefSmaak, you can create your own buffet or menu with just a few clicks. Choose your favourite dishes online and easily add extras such as serving trays, cutlery or drinks.
Up to 72 hours before the start of your event (until 12:00 noon, two business days before delivery), you can still make free changes to your order. You can adjust the number of guests, change dishes or even cancel your order, depending on the size of the catering.
Our friendly customer service team is always ready to answer your questions and provide personal assistance.
How do I change an order during the order process?
Desktop:
During the entire ordering process, you will find a summary of your food selection ("Your selection") on the right side of your screen. You can change this at any time. Simply click on the edit button next to starter/ main course/dessert and make your desired change.
Mobile:
During the entire ordering process, you can view your selection at any time. Simply click on "Show selection", make the desired change, done!
If you prefer to have a personal consultation, just call us and our friendly customer service will be happy to help you.
Can I make changes to my order even after I have made a booking?
Sure! Your satisfaction is our number one priority. That's why you can change your order flexibly up to 2 working days* before your event starts – 100% free of charge. That way you stay flexible, no matter what happens.
*until 12:00 p.m. two working days before delivery
Please note: You have to cancel? Depending on the size of your catering, the deadline for free cancellations free of charge may vary; for more detailed information, please refer to our terms and conditions.
How can I try the food in advance?
In order to offer you the best possible price, we unfortunately cannot offer a free tasting. We assure you, we select our local caterers according to our high quality standards, so you can be sure of good quality.
You still want to convince yourself? We recommend to pre-order a small version of our catering in advance and try it out, for example the buffet basic for only €19.90/person or our finger food basic for €11.90/person.
Where do I make special requests (e.g. food allergies)?
We will gladly take your special wishes into account. You can either specify them in the penultimate order step (5. "Delivery details") or inform our customer service up to 2 working days* before your event starts.
*until 12:00 p.m. two working days before delivery
Can I also order dishes, cutlery and service staff for my event?
With our Plates & Cutlery Set you can easily add crockery and cutlery to your order. We also provide service personnel with a minimum of four (4) hours. More hours and more people can be specified during the online ordering process according to your needs.
How far in advance should I book?
The basic rule is: The earlier you order, the better. This ensures that your desired date is guaranteed and our cooks can also plan your booking. Don't worry, you still remain flexible: Up to 2 working days* before your event begins, you can still change the details of your order (such as the choice of food or the number of people) and book extra crockery and cutlery.
*until 12:00 p.m. two working days before delivery
Please note: You have to cancel? Depending on the size of your catering, the deadline for free cancellations may vary; for more detailed information, please refer to our terms and conditions.
What cancellation options do I have? Are there any cancellation fees?
With ChefSmaak, you always stay flexible. If you ever need to cancel your order, you can of course do so. Please contact our customer service team as soon as possible. For a free cancellation, please take our cancellation deadlines into account, which depend on the size of your catering.
Please note: Depending on the size of your catering, the deadline for a free cancellation may vary. You can find more detailed information about this in our general terms and conditions.
How do I know that my order has been accepted?
You will receive a total of two e-mails from us: You will receive our confirmation of receipt directly after booking. We will then process your order internally and send you the order confirmation separately. Please note that this can take up to three days. In urgent cases and for further questions, our customer service will be happy to assist you.
I have ordered but have not yet received a confirmation e-mail.
Please check your spam folder first. It is possible that our confirmation mail has accidentally landed there. If you still haven't heard from us three days after ordering, please contact our customer service.
Payment
How can I pay for my order?
At ChefSmaak, you can easily pay for your order by credit card, iDeal, PayPal or bank transfer (prepayment).
If you choose prepayment, we kindly ask you to transfer the amount at least five days before the event.
Business customers also have the option to pay by invoice.
This way, you can always count on a safe and flexible payment experience.
My payment could not be completed. What options do I have?
If your credit card payment is declined, we ask you to either try another credit card or choose an alternative payment method. Our customer service will be happy to help you, if you have further questions.
Is the payment on ChefSmaak secure?
Of course! Your credit card details are absolutely safe with us. We work with the highest security standards to protect your data.
Do I get my money back if my order is cancelled?
If your catering has been cancelled by us, we will arrange for a refund of your paid amount within seven days.
Delivery
What happens after I have placed my order?
After placing your order, you will receive two emails from us.
First, you will get an order receipt immediately after your booking. Then, once we have processed your order internally, you will receive the final order confirmation. This may take up to three days.
Is your order urgent or do you have any questions? Our customer service team will be happy to help you.
What are the delivery charges?
For each order, we charge an additional service fee of €49.90. This includes delivery and collection of our equipment, regardless of distance or order size.
How large is the delivery area of ChefSmaak?
ChefSmaak delivers delicious catering anywhere in the Netherlands.
How is the food delivered?
Buffet Catering
Our buffets are delivered in insulated hot and cold boxes to ensure everything stays at the perfect temperature.
For example, a warm pasta buffet arrives in chafing dishes with fuel paste, while bread and salads are packed separately and ready to serve right away.
Finger Food & Appetisers
Small bites such as wraps, skewers or mini quiches are beautifully presented in catering boxes or on serving trays.
For instance, 30 pieces of finger food for a reception are delivered in compostable boxes, ready to serve immediately.
BBQ and Special Events
For larger events or BBQs, we provide all necessary equipment, including tableware, cutlery and, if desired, a chef or grill master on site.
Delivery and Setup
Our local partners deliver throughout the Netherlands. You can choose from the following options:
Delivery to your door (standard)
Setup service, where we arrange the buffet or appetisers beautifully for you
Full service with staff, ideal for corporate events or weddings
My order was not delivered/ not delivered on time/ I received the wrong dishes.
We do everything we can to ensure your catering is delivered on time. However, in rare cases, our drivers may experience unexpected delays, for example due to traffic conditions.
We kindly ask for a tolerance of about 30 minutes.
Is your delivery urgent or time-sensitive? Please contact our customer service team. We will be happy to work with you to find a suitable solution.
When will the supplied equipment be picked up again?
That is entirely up to you. We are happy to collect the chafing dishes, tableware and cutlery at a time that suits you best.
When your order is delivered, our driver will get in touch with you right away to arrange a convenient pickup date.
Do you have a specific preference or would you like everything to be collected on the same day?
Please let us know in the “Special requests” field when placing your order.
This way, we can ensure a smooth and worry-free experience together.
How do I give feedback after my order?
Thank you very much for taking the time to review our service.
Your feedback is extremely valuable to us, as it helps us improve our processes and continuously enhance our service.
After your order has been completed, you will receive an email inviting you to share your experience with ChefSmaak.
You can also leave us a review on Google, we truly appreciate it.
ChefSmaak is always moving forward to make things even better.
Customer service
How can I contact ChefSmaak's customer service?
Do you have questions or would you like personal advice?
Our ChefSmaak customer service team is happy to help — whether you have a question, need personal assistance or simply want to share something with us.
You can reach us at:
📞 +31 (0)85 2006 166
✉️ info@chefsmaak.nl
Feel free to send us an email. Please give us a little time to respond — we will get back to you as soon as possible.
Food Allergy Info
Contains...
Celery
Crustaceans
Eggs
Fish
Gluten
Lupin
Milk / Lactose
Molluscs
Mustard
Nuts (Tree Nuts)
Peanuts
Sesame
Soy
Sulphur Dioxide (Sulphites)
Vegetarian
Vegan
contains alcohol
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Category
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Dietary Preference
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Please note the portion allocation for each dish in the order overview. Order additional portions if required. There is a small surcharge for each extra portion.